New-is-better bias

Concept Search related

A form of neophilia (preference for novelty) that systematically distorts comparative evaluation. The bias causes three effects in sequence:

3. "Decades of Selling the Same Pitch" test. When a category wins on "we have X, they don't" (where X is some long-known attribute), ask: who else sold that attribute 20 years ago? If a similar pitch failed then, the newness is doing the work, not the attribute. (Example: direct marketing's accountability pitch lost to TV in the 1980s; digital marketing's identical pitch won in the 2010s.)

Sutherland (2022) attributes the bias to WYSIATI (What You See Is All There Is) — Kahneman's What You See Is All There Is. The mind treats the list of salient features it can see as a complete accounting of the comparison. The features that aren't listed — typically the old's capabilities, or the new's missing-but-not-mentioned capabilities — don't enter the evaluation at all.

2. "Adaptive Cruise Control, not the engine" test. When evaluating any shiny new thing, ask: what new features is it highlighting? Then ask: what existing capabilities (in the old) does it not even mention? If the new is being sold on 4 differentiators and the old has 100 capabilities the new lacks, you're looking at the ACC, not the engine.

How it's structured

  1. Definition A form of neophilia (preference for novelty) that systematically distorts comparative evaluation. The bias causes three effects in seque…
  2. Definition 1. Salience grab — disproportionate attention to new, shiny things 2. Differentiator over-weighting — heightened attention to the *s…
  3. Definition The third effect is the diagnostic: the new is evaluated on its differentiators; the old is not evaluated on its differentiators (or eve…
  4. Mechanism (Underlying Cognition) Sutherland (2022) attributes the bias to WYSIATI (What You See Is All There Is) — Kahneman's What You See Is All There Is. The mind treats the list…
  5. Mechanism (Underlying Cognition) The bias is unconscious — even Nobel laureates (Kahneman) and Ogilvy VPs (Sutherland) fall for it. Marketing just exploits the pre-exist…
  6. Diagnostic Tests 1. Counterfactual Listing Test. Re-write the new-vs-old comparison to show what features the old has that the new lacks. If the new stil…
  7. … 2 more sections in the full essay

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