decision quality

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Decision quality depends less on being right than on being calibrated — matching the confidence of a claim to the strength of the evidence behind it. The dominant failure mode is not provisional wrongness but confident wrongness, where bold assertions built on thin evidence compound errors far faster than humble guesses ever could, and where false precision, once tolerated at the top, spreads virally through an organization until honest ranges feel unprofessional and bad estimates go unchallenged. High

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